Refund Policy
Last Updated: January 17, 2026
At Digital Domination LLC, we are committed to delivering exceptional service and results. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.
General Policy
Digital Domination LLC offers refunds under specific circumstances as outlined in this policy. All refund requests must be submitted in writing to domination@thompsondigital.org and will be reviewed on a case-by-case basis.
Service-Specific Refund Terms
Digital Marketing Services
- Refund requests must be made within 30 days of service initiation
- Partial refunds may be issued based on work completed and resources utilized
- No refunds will be issued after 30 days or once campaign results are delivered
SEO Services
- SEO services require a minimum commitment period as specified in your service agreement
- Refunds may be considered if agreed-upon deliverables are not met within the specified timeframe
- Results-based guarantees are subject to terms outlined in individual service agreements
Web Development Services
- Deposits are non-refundable once development work has commenced
- Refunds may be issued if project milestones are not met as per the agreed timeline
- Client-requested changes or delays may affect refund eligibility
Consulting Services
- Consulting fees are non-refundable once sessions have been conducted
- Unused prepaid consulting hours may be refunded within 60 days of purchase
Non-Refundable Items
- Third-party advertising costs (Google Ads, Facebook Ads, etc.)
- Domain registration and hosting fees
- Third-party software licenses and subscriptions
- Custom content creation (copywriting, graphic design, video)
- Setup and onboarding fees
Refund Request Process
Submit Request
Email your refund request to domination@thompsondigital.org with your account details and reason for the request
Review Period
Our team will review your request within 5-7 business days
Decision
You will receive a written response regarding the approval or denial of your refund request
Processing
Approved refunds will be processed within 10-14 business days to the original payment method
Satisfaction Guarantee
We stand behind the quality of our work. If you are not satisfied with our services, we encourage you to contact us immediately so we can address your concerns. We are committed to working with you to find a satisfactory resolution before considering a refund.
Disputes and Chargebacks
We request that you contact us directly to resolve any billing disputes before initiating a chargeback with your credit card company. Chargebacks filed without prior communication may result in suspension of services and may affect future business relationships.
Changes to This Policy
Digital Domination LLC reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new policy.
Questions About Our Refund Policy?
If you have any questions or concerns about our refund policy, please don't hesitate to contact us. We're here to help.